Using File-Level Restore

Get any file from your backup without restoring everything. Download files or put them back on your device.

What it does

Get any file from your backup without restoring everything. Download files or put them back on your device.

Why it's useful

  • Get back accidentally deleted files
  • Download old versions of documents
  • Restore just what you need, not everything
  • Works in under a minute

How to use it

Before you start

  • Your device needs backup enabled
  • You need at least one active backup that can be restored

Steps

  1. Go to your device page

    • Open the Backups tab
    • Click "Prepare for File Restore" on the needed backup versionCleanShot 2025-07-02 at 13.30.43
  2. Mount your backup

    • You'll see a modal window informing you about the restore process.
    • Click "Yes, mount"
    • Stay on this page - it takes less than 1 minute usuallyCleanShot 2025-07-02 at 13.29.25
  3. Find and select your files

    • Browse your backup files
    • Select what you need
  4. Choose what to do

    • Option Email notification File restored to device
      Download
      Restore
  5. Get your file

    • Check your email for the notificationCleanShot 2025-07-02 at 13.45.00
    • The download link will be on the same Backups page of your device
    • Restored files appear in their original locations
Mounting stuck? Wait 5 minutes, then refresh. Please feel free to contact support if the restore preparation takes more than 10 minutes.